Granting Remote Access (Windows)
Step-by-step guide on how to grant EyzIT remote access to a Windows computer using TeamViewer for remote computer repair, as well as instructions on how to remove TeamViewer after the repair is completed:
a. Visit the TeamViewer website at https://www.teamviewer.com/.
b. Click the “Download” button to download the TeamViewer software for free.
c. Choose the full version based on your operating system (Windows).
a. Locate the downloaded TeamViewer setup file on your computer (usually in the Downloads folder).
b. Double-click on the setup file to start the installation process.
c. Follow the on-screen instructions to install TeamViewer on your computer.
d. Choose the default installation options unless you have specific preferences.
a. Once the installation is complete, locate the TeamViewer icon on your desktop or in the Start menu and double-click to launch the application.
4.Share Your TeamViewer ID and Password with EyzIT:
a. After launching TeamViewer, a unique ID and password will be displayed on the main TeamViewer window.
b. Share this ID and password with the EyzIT technician providing the remote computer repair service.
c. The technician will need this information to establish a secure remote connection to your computer.
5.Grant Remote Access:
a. After providing your TeamViewer ID and password to the technician, they will launch their instance of TeamViewer.
b. The technician will enter your TeamViewer ID in the “Partner ID” field within their TeamViewer window.
c. They will then click on the “Connect” button.
d. You will receive a prompt on your computer screen requesting authorization to allow the remote connection.
e. Review the displayed information to ensure it corresponds to the EyzIT technician you are working with.
f. Click the “Allow” or “Grant” button to authorize the remote connection.
a. Throughout the remote repair session, maintain open communication with the EyzIT technician.
b. You can communicate via voice or chat within the TeamViewer interface to provide necessary information or ask questions.
Removing TeamViewer after Repair:
a. Once the remote computer repair is completed, close all communication channels with the EyzIT technician.
b. Close the TeamViewer application by clicking on the “X” button in the top-right corner of the TeamViewer window.
a. Open the Windows Start menu and navigate to “Settings.”
b. In the Settings menu, select “Apps” or “Apps & features.”
c. Scroll down the list of installed applications and locate “TeamViewer.”
d. Click “TeamViewer,” then click the “Uninstall” button.
e. Follow the on-screen prompts to complete the uninstallation process.
f. Restart your computer to ensure all TeamViewer components are removed.
Following these steps, you can grant EyzIT remote access to your Windows computer using TeamViewer for repair purposes and remove TeamViewer once the repair is completed. Remember to exercise caution and only provide remote access to trusted technicians.